Privacy Policy
This Privacy Policy explains how Austin Pets Alive! ("we," "us," or "our") collects, uses and protects your information when you visit our website, make a donation, sign up to volunteer or foster, adopt an animal, or subscribe to our email or SMS communications.
1. Information We Collect
We may collect the following types of information:
- Contact information such as your name, email address, mailing address and phone number.
- Donation information such as donation amount, frequency and payment method (processed securely through third‑party payment processors).
- Adoption, foster and volunteer information such as application details, preferences and availability.
- Usage data such as IP address, browser type, pages visited and time spent on our website.
2. How We Use Your Information
We may use your information to:
- Process donations and provide donation receipts.
- Communicate with you about adoptions, fostering, volunteering, events and organizational updates.
- Send you email and/or SMS messages where you have provided consent.
- Respond to your inquiries and support requests.
- Improve our programs, services and website.
3. SMS and Email Communications
If you opt in to SMS or email messages, we may send you recurring communications about adoptable pets, urgent foster needs, volunteer opportunities, events and fundraising appeals. Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP, and opt out of emails by clicking the unsubscribe link in our emails.
4. Sharing and Disclosure
We do not sell or rent your personal information. We may share your information with:
- Service providers who assist us with payment processing, email and SMS delivery, website hosting or data analytics. These third parties are only permitted to use your information to provide services to us and must protect your information appropriately.
- Law enforcement or regulators when required by law or to protect our rights or the safety of our staff, volunteers, supporters or animals.
5. Data Security
We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
- Email: You may unsubscribe from email communications at any time by clicking the "unsubscribe" link in any message.
- SMS: You may opt out of SMS messages at any time by replying STOP.
- Updates: You may update your contact information by contacting us at info@austinpetsalive.org.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted signifies your acceptance of those changes.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at info@austinpetsalive.org or (512) 555‑5555.